About Me
Results-driven IT professional with 4+ years of hands-on experience in systems administration, server hardware management, and infrastructure automation. Proven ability to support and optimize enterprise environments, resolve complex technical issues, and streamline operations across lab and production settings. Skilled in VMware, Red Hat Enterprise Linux (RHEL), and major cloud platforms including AWS and Azure. Effective communicator and team player who excels in fast-paced, technically demanding environments.
Work Experience
Kelly Services.
System Test Technician, Georgetown, Texas | Jun 2025 – Present
- Performed full system setup and configuration for devices in the test environment, ensuring readiness for functional validation.
- Executed scripted system tests and followed standardized processes to verify system performance and functionality.
- Conducted system updates, including firmware and software patches, followed by thorough verification, applying effective troubleshooting techniques to resolve hardware and software issues.
- Performed hardware-level repairs in alignment with documented procedures and safety guidelines.
- Contributed to ongoing process enhancements by identifying inefficiencies and recommending procedural adjustments.
Kforce Inc.
Lab Support Engineer, Round Rock, Texas | Jan 2023 – Nov 2024
- Quickly and accurately performed LaaS server hardware assembly, disassembly, and part replacements.
- Installed and configured computing infrastructure, deployed new servers, equipment, and software.
- Maintained precise hardware inventory records.
- Troubleshot and resolved technical issues promptly and efficiently.
- Collaborated with cross-functional teams to optimize system performance and reliability.
Texas Health & Human Services Commission (HHSC).
Systems Administrator, Austin, Texas | Mar 2021 – Aug 2022
- Acted as a State MDS Automation Coordinator, troubleshooting MDS assessments.
- Provided technical support for MDS and HHSC systems.
- Maintained and updated the Microsoft Access database for the organization.
- Implemented backup plans for data security.
- Oversaw systems administration tasks for Texas Health & Human Services Commission.
IronOrbit.
IT Service Desk Analyst, Remote | Jan 2021 – Feb 2021
- Managed high-volume inbound calls with scripted responses, following company procedures for consistent client experiences.
- Assessed client needs, collected information, and generated accurate support tickets to quickly resolve requests and issues.
- Acted as the initial point of contact, providing friendly and professional customer service to strengthen client relationship.
- Showcased strong verbal and written communication skills, adeptly multitasking in a fast-paced environment.
CyberCoders LLC.
Desktop & Network Support Coordinator, Alameda, California | Nov 2019 – Apr 2020
- Resolved end-user hardware and software issues, ensuring minimal disruption to operations.
- Diagnosed and addressed system failures, enhancing overall system reliability.
- Managed procurement processes for necessary hardware and software resources.
- Supported project initiatives, consistently meeting deadlines and deliverables.
- Documented project hours and tasks efficiently to maintain accurate records.
EmrCpr, Global IT.
Engineer Lab Administrator, Sunnyvale, California | Oct 2018 – Oct 2019
- Configured, troubleshooted, and upgraded Ruckus and Brocade routers and switches efficiently.
- Administered, managed, and troubleshot PDU, Terminal Server, and KVM network infrastructure equipment.
- Installed VMware ESXi vSphere client for deploying Windows and Linux VMs.
- Monitored network performance and resolved connectivity issues promptly.
- Conducted regular maintenance tasks to ensure optimal system functionality.
EmrCpr, Global IT.
IT Desktop Technician, Fremont, California | Jul 2018 – Oct 2018
- Managed disconnect/reconnect process for desktop configuration, monitors, and docking stations.
- Organized installation of servers, routers, and switches, including cable organization.
- Troubleshot and set up low-voltage cables, security cameras, and in-ceiling speakers based on schematic diagrams.
- Coordinated rack and stack of equipment.
- Installed and debugged security cameras and in-ceiling speakers.
- Key Features: Modular script design, CLI menus, logging, error handling
- Use Cases: Auto patch servers, restart stuck services, clean up temp/log files
- Platform: Windows (PowerShell), Linux (Bash)
Tech Stack: PowerShell, Bash, Git
View Project on GitHub- Key Features: Developed a personal resume website hosted on AWS EC2
- Use Cases: Configured Apache, registered domain via Cloudflare, and implemented HTTPS with Let's Encrypt
- Platform: AWS EC2 (Linux/Apache, Windows Server)
Tech Stack: AWS EC2, Apache, Cloudflare, Let's Encrypt
View Project on GitHubEducation
Texas A&M University - Central Texas – B.S. Computer Information Systems, Currently Enrolled
Texas State University – B.S. Computer Science (9 credit hours), Jul 2022
Arizona State University – B.S. Information Technology (25 credit hours), Nov 2020
Certifications
CompTIA A+ | CompTIA Network+ | Aug 2026
Skills
Server Hardware (Dell PowerEdge, HPE ProLiant, IBM Power)
Windows/Linux Administration
Applications (SAS-Viya, SFDC, ServiceNow, PuTTY, VNC, Wireshark, LibreNMS)
Virtualization & Cloud (VMware, Azure, AWS)
Scripting (Python, PowerShell, Bash, HTML)
Networking and Hardware (Ruckus/Brocade Routers, Switches)